Frequently Asked Questions

Please choose from the categories below:

Haven't found what you are looking for?

We hope you found the right answer using our FAQs, if not, don't hesitate to contact us or, if you are our customer, contact us using the official support email.

Refunds & Warranty

Do you provide refounds?

No, we do not provide refunds. All our products are non-tangible irrevocable digital goods, therefore we do not issue refunds. Also, every templates in our gallery is available as a free edition, so we suggest our clients to download and try the free version first.

I found a bug, can you fix it?

Yes! It is our first priority to provide a high-quality product, if you found a bug please contact us and let us know, we will fix it as soon as possible and send you the fix.

Help & Support

What support do you offer?

As a customer you will have access to our official support email, which will be communicated to you after any purchase. We will help you with issues regarding the installation, setup, and minor modifications of your template, or if you're having trouble with your account or membership.
If you paid for a single template you will have the right to 1 month support; if you paid for a premium membership, you have the right to 6 months support.

If you haven't paid for our themes, feel free to contact us if you have any general questions about the Zhong Framework, however note that we do not provide technical support to non-customers.

How fast will you answer?

Depending on our workload, we usually answer questions within 48 hours work days (Monday to Friday, 9am-5pm, Italian time - GMT +1).


If you need further information read our support policy.

Template licence & Usage

How many sites can I use your templates on?

Depends:

  • For personal use: there is no limit. This means that you can use our templates on unlimited websites as long as you are the owner and the creator of these websites.
  • For commercial use: single website. This means that if you were paid by a client to produce a website, you can only use the premium template on that single website. It is illegal to use the same template on multiple websites.

What's the license of your templates?

The free versions of our templates are relese partially under the GPL v2 licence, and partially under the EUPL v1.1 licence.

The premium versions of our templates are released partially under the GPL licence, and partially under our Terms & Conditions.

Can I share the code of your products?

The free versions are released under two free licences, this means that you can redistribuite the code in accordance to the GPL and EUPL licenses.

The premium versions are partially released under a proprietary licence, this means that you cannot offer our premium products unless they are used as part of a complete website paid by your client.

Can I resell, reproduce or redistribute your commercial templates?

No, you cannot resell, reproduce or redistribute the whole template. You must follow the conditions imposed by our Terms & Conditions. Also, you cannot claim intellectual or exclusive ownership to any of our products, modified or unmodified.

Payments & Purchase process

What methods of payment do you accept?

We accept the following payment options:

  • Paypal: Paypal makes your payment easy, and you can pay with your credit card even if you don't have a Paypal account.
  • Bank transfer: After your order was placed, our bank details will be print in the page. Then simply use your e-banking to send us the payment.

When will my template be available for download?

Depends:

  • If you paid via Paypal, you should receive an automated email with the download link right after a successful payment. Make sure you check your spam folder if you don't see this email.
  • If you've paid via bank transfer, please let us know by sending us an email. Usually bank transfers take 2/3 working days. After we received your payment, your order will be confirmed and you will be able to download your template.

I've completed the checkout process. But I have not received my download details?

Be sure to check your spam folder. You can also download your template from your orders. If you keep having troubles contact us for support.